Frequently Asked Questions
Frequently Asked Questions (FAQs)
Have a question that’s not answered here? Feel free to reach out to us at hello@dncdirect.com.au. We’re here to help!
Q. Where do you ship from, and where is your business located?
A: At DNC Direct, we are proud to be a 100% Australian-owned company.
All of our quality workwear ships directly from our warehouse in Sydney, Australia. 🇦🇺
Q. How long will my order take to arrive?
A: Typically, orders arrive within 5-7 business days for Australian customers. Delivery times may vary depending on product demand and your location. Rest assured, we’ll get your gear to you as quickly as possible!
Q. What are your shipping costs?
A: For Australian customers, shipping is AU$16.95 (and free for orders over $500). For international customers, shipping is AU$75. For more information, please refer to our [Shipping Policy].
Q. How soon will I receive my tracking number?
A: You’ll receive your tracking number within 2 business days after placing your order, so you can stay up-to-date on your shipment.
Q. Can I place an order from anywhere in the world?
A: Yes! We offer worldwide shipping, so no matter where you are, you can shop the best workwear from DNC Direct.
Q. What currency will I be charged in?
A: All orders are processed in Australian Dollars (AUD).
Q. Will I receive a confirmation when I place my order?
A: Yes, you’ll receive an order confirmation number via email once your order is placed. If you don’t receive it within 24 hours, please contact us at hello@dncdirect.com.au.
Q. Who do I contact if there’s an issue with my order?
A: We’re always here to help! Please send any inquiries to hello@dncdirect.com.au, and we’ll get back to you as soon as possible.
Q. What payment methods do you accept?
A: We accept a variety of payment options including PayPal, major credit cards, Afterpay, Apple Pay, and Google Pay for your convenience.
Q. Is the checkout process secure?
A: Absolutely! Your personal and payment details are fully protected with SSL encryption, ensuring a safe and secure checkout experience.
Q. Will you share or sell my email address?
A: No, we respect your privacy. Your email is used exclusively for order updates and our newsletters, where we share exclusive promotions and discount coupons. We do not sell or share your information with third parties.
Q. Will I need to pay customs fees?
A: For customers outside Australia, customs fees vary depending on your country and the number of items you purchase. Typically, customs fees don’t apply, but please refer to our Shipping Policy or contact us if you have specific questions.